CUSTOMER SERVICE

Hello, how can we help you?

Have a question? You might find the answer in our Frequently Asked Questions section below!

FREQUENTLY ASKED QUESTIONS

ORDER TRACKING

Once your order is confirmed and dispatched, tracking details will be shared with you through SMS, WhatsApp, or email, depending on the contact information provided at checkout.

If you haven’t received tracking details yet, please contact our customer support team with your order number, name, and phone number. We’ll help you check the latest status of your order.

HOW TO SHOP ONLINE?

Shopping at Layers Lab is simple. Browse our website, choose the product you like, select your size and color if available, then click Add to Cart.

Once you’re ready, go to checkout, enter your name, phone number, and delivery address, then choose your payment method. Review your order details and confirm your order.

After your order is placed, our team will process it and contact you if any confirmation is needed.

WHAT HAPPENS AFTER BEING CONFIRMED?

After your order is confirmed, our team starts preparing it for dispatch. Your items are checked, packed, and handed over to the courier for delivery.

Once your order is dispatched, tracking details may be shared with you through SMS, WhatsApp, or email. If there is any issue with your order details, our team may contact you for confirmation.

INCONSISTENT ORDER

If you receive an incorrect item, wrong size, wrong color, or missing product, please contact our customer support team as soon as possible.

Share your order number, name, phone number, and clear pictures of the received items. Our team will review the issue and guide you with the next steps for correction, exchange, or replacement.

ORDER CANCELLATION

Yes, you can request order cancellation before your order has been processed or dispatched.

To cancel an order, please contact our customer support team as soon as possible with your order number, name, and phone number. Once an order has been shipped, it may not be possible to cancel it.

WHEN WILL I RECEIVE MY ORDER?

Delivery time depends on your city, order details, and courier service. Once your order is confirmed, our team prepares and dispatches it as soon as possible.

After dispatch, tracking details may be shared with you through SMS, WhatsApp, or email so you can check your order status.

CAN I MAKE CHANGES TO MY ORDER?

Yes, you can request changes before your order has been processed or dispatched.

If you need to change your size, color, quantity, delivery address, or contact details, please contact our customer support team as soon as possible with your order number. Once the order has been shipped, changes may not be possible.

WHERE CAN I FIND MY ORDER NUMBER?

Your order number is shared after you place an order on Layers Lab. You can find it in your order confirmation message, SMS, WhatsApp message, or email, depending on the contact details you provided at checkout.

If you can’t find your order number, contact our customer support team with your name and phone number so we can help locate your order.

DO YOU DELIVER ON PUBLIC HOLIDAYS?

Deliveries are usually not made on public holidays, as courier services may be closed or operating with limited service.

If your order is placed near a public holiday, delivery may take a little longer than usual. Once your order is dispatched, tracking details will be shared so you can check the latest status.

IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?

Next-day delivery may be available for selected orders, depending on your city, product availability, order confirmation time, and courier service.

It is not guaranteed for all orders. If you need your order urgently, please contact our customer support team before placing your order so we can confirm availability.

DO I NEED TO BE THERE TO SIGN FOR DELIVERY?

Not really, someone should be available at the delivery address to receive the order. The courier may ask for confirmation, a signature, or payment if your order is Cash on Delivery.

If you’re not available, you can ask someone you trust to receive the parcel on your behalf.

DO YOU DELIVER TO MY POSTCODE?

Delivery availability depends on your city, area, and courier service coverage. You can enter your delivery details at checkout to see if your order can be processed.

If you’re unsure, please contact our customer support team with your city, area, and postcode, and we’ll help confirm delivery availability.